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As per our guarantee on our website, if you are entirely unsatisfied, then we will offer you a 100% no-questions-asked money back guarantee. This offer is valid for 60 days. After that, the refund period expires. To request a refund, please contact our billing department.

If you have ordered the shipped package of our product, then please read the following below on shipping times and shipping refunds:

The shipping times will vary across different countries. We charge a flat $5 USD fee for shipping to most countries in the world, but the times will vary, as we dispatch from Australia. We dispatch the next business day, after your order is placed. You also get access to the member's section. You will receive notifications on the status of your order.

Refunds will be issued on the product itself (i.e. not the cost of shipping and handling).

Tech support and refund requests will be handled through our payment processors ticketing system.